Privacy Policy
This Privacy Policy explains how Bubblywoo collects, uses, and protects personal information when you visit our website or place an order.
Information we collect
- Account details such as your name, email address, and phone number
- Order and delivery information, including shipping address
- Payment confirmation details from M-Pesa or card processors — we do not store full card numbers
- Support messages, return requests, and product reviews you submit
- Technical data such as browser type, device information, and pages visited
How we use your information
- Process orders, payments, deliveries, and returns
- Send order updates, delivery notifications, and customer support replies
- Improve our website, product catalogue, and shopping experience
- Prevent fraud, abuse, and unauthorised account access
- Send marketing messages only where you have opted in
Sharing your information
We share personal information only when needed to operate the store — for example with payment providers, delivery partners, and technology providers that host or support our website. We do not sell your personal data.
Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember cart items, and understand how visitors use the site. You can control cookies through your browser settings, although some features may not work correctly if cookies are disabled.
Data retention and security
We retain order and account records for as long as needed to provide our services, meet legal obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information.
Your rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements. Contact us at [email protected] to make a request.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.